How can we be of help?

To send money using Transfara, you'll need to download the application from the App Store (iPhones) or the Play Store (Android). You register in 1 minute and you're ready to send money. Check out this video to see how to use the app.

Currently, you can send money to and from Uganda, and the United Kingdom (UK). We are in the process of acquiring authorisation to operate in other countries.

Currently, for Uganda, recipients can receive money on their Airtel and MTN mobile money accounts, and bank accounts.
In the UK, customers can receive the money into their bank accounts.

YES. By law, there are limitations on how much money you can receive/send.
When sending from Uganda; the maximum amount you can send is Uganda shillings corresponding to $5000 per day
. When sending from the UK; the maximum amount you can send is GBP 50,000. The maximum send amount per transaction is GBP 8000.
Please note:

• If it is the first time, you sending amount of money greater than UGX 3,000,000 (UGANDA) or GBP £300 (UK), we'll need to first verify you identity by providing proof of identity through the App. Our team will get in touch with you if this is the case
• There are sometimes restrictions on how much can be received onto mobile money accounts; Currently, that limit is UGX 7,000,000

Transfara asks for your proof of ID and residence to protect your money from fraud, and to comply with the laws of the countries in which we operate.
The following are the acceptable Proof of ID:

• Valid Relevant Passport
• Valid Relevant Driving License
• Valid Relevant Residence Permit

The following are the acceptable Proof of Residence:

• Relevant Utility Bill not older than 6 monthts (phone/internet bill, gas/electricity bill, bank statement)
• Valid Relevant Driving License
• Valid Relevant Residence Permit

We aim to transfer all funds to your recipient instantly; we do not store any funds.
If you money has yet to be received by your recipient, please check the transfer status on the 'Transaction History' page in App. If it shows 'Received' but the money is yet to be received, please reach out to our Team using any of the contact details on the Contact Us page.

We aim to transfer all funds to your recipient instantly; we do not store any funds.
If you money has yet to be received by your recipient, please check the transfer status on the 'Transaction History' page in App. If it shows 'Received' but the money is yet to be received, please reach out to our Team using any of the contact details on the Contact Us page.

We will send you a notification when the funds reach your recipient's phone or account.
Also, on the 'Transaction History' Page, the transaction status of the transaction will change to 'Delivered'

We aim to complete every transfer within minutes. Once the funds have been transferred to the recipient, we cannot reverse the transaction.
NB: We encourage you to check and confirm your recipient's payment details before sending any money as we won't be able to reverse the transfer if it's completed

If you'd like us to reverse a transaction, contact us through our Contact channels. However, we only promise to try to reverse it but if the funds have already reached the recipient, we'll be unable to do so.

These are some of the reasons why your payment could be failing;

• Card payments is rejected/blocked by your bank/card issuer. This could be because of insufficient funds or if additonal approvals need to be done by you bank/card issuer.
  If this happens, we encourage you to ensure you have sufficient funds, and check with bank/card issuer to provide the necessary approval/authorisation for the transaction.
• The Card is invalid/expired. Please verify that your card details are valid before trying again.
• The transaction is blocked because of fraud-protection or because we need to conduct additional checks in compliance with the laws